Privacy Policy
Introduction
Tenacity Ag (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when interacting with us, purchasing our products, or using our services, including the sale of XAG and DJI drones and the provision of drone technician services.
Our headquarters is located at 1512 Elmwood Ave, Rock Rapids, Iowa 51246, US. We also have locations in Hancock, Minnesota, USA, and Congerville, Illinois, USA.
Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, postal address.
- Payment Information: Credit card details and billing information for the purchase of products.
- Device Information: When you interact with our website, we may collect information such as your IP address, browser type, and device details.
- Service Information: Details related to your service requests, including drone repair or maintenance history.
How We Use Your Information
We may use the collected data for the following purposes:
- To process and fulfill orders of XAG and DJI drones.
- To provide you with drone repair and maintenance services.
- To send you updates regarding your orders, services, or other relevant business communications.
- To improve our website and customer service experience.
Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:
- Service Providers: We may share your information with third-party service providers to assist with payment processing, shipping, or technical support.
- Legal Obligations: We may disclose your information when required by law, such as to comply with legal proceedings or requests by public authorities.
Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet or email transmission is ever fully secure or error-free.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to legal limitations.
- Opt-Out: Opt-out of receiving promotional communications from us.
Use of Cookies
Our website uses cookies to enhance user experience, track usage patterns, and improve our website functionality. You can control cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites, including those of XAG and DJI. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws.
Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please contact us at:
- Email: colin@tenacityag.com
- Phone: (712) 451-8743
- Address:
- Headquarters: 1512 Elmwood Ave, Rock Rapids, Iowa 51246, US
- Additional Locations: Hancock, Minnesota, USA, and Congerville, Illinois, USA
Disclaimer: Tenacity Ag is an independent drone supplier and service provider. We are not the owners or manufacturers of XAG or DJI drones, and this Privacy Policy is not affiliated with or endorsed by these brands.