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Legal & Privacy

Terms and Conditions

Who We Are

We are Tenacity Ag LLC (“Company,” “we,” “us,” “our”), a company registered in Illinois, United States, at 177 Irons Rd, Congerville, IL 61729.

We operate the website https://www.tenacityag.com/ (the “Site”), along with any related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

Contact Information

Phone: 309-369-1461
Email: colin@tenacityag.com
Mailing Address: 177 Irons Rd, Congerville, IL 61729

Agreement to Terms

These Legal Terms constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Tenacity Ag LLC, regarding your access to and use of our Services.
By accessing the Services, you confirm that you have read, understood, and agree to be bound by these Legal Terms.
If you do not agree with all of these Legal Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

Changes to These Terms

We may update these Legal Terms at any time. When we do, we will revise the “Last Updated” date at the top of this page.
It is your responsibility to review these terms periodically. Continued use of the Services after any changes means you accept the revised terms.

1. Our Services

The information provided through the Services is intended for general informational purposes. It is not intended for distribution or use by any person or entity in a jurisdiction where such use would be contrary to law or regulation.

If you choose to access the Services from other locations, you do so at your own risk and are responsible for compliance with local laws.

2. Intellectual Property Rights

Unless otherwise stated, all content, trademarks, logos, and intellectual property displayed through the Services are owned by or licensed to Tenacity Ag LLC.
You may not reproduce, copy, redistribute, or exploit any part of the Services or Content for commercial purposes without our express written permission.

3. User Representations

By using the Services, you represent and warrant that:

  • You have the legal capacity and authority to enter into these Legal Terms;

  • Your use of the Services does not violate any applicable law or regulation;

  • You will not use the Services for any unlawful or unauthorized purpose;

  • You will not access the Services through automated means.

4. Products

Products or services described on our Site are for informational and promotional purposes. Availability, features, or pricing may change at any time without notice.

5. Purchases and Payment

If any purchases are made through our Site, you agree to provide current, complete, and accurate payment information.
You authorize us to charge your payment method for all transactions initiated through the Services, including applicable taxes or fees.

6. Prohibited Activities

You may not use the Services to:

  • Violate any laws or regulations;

  • Infringe upon our intellectual property or the rights of others;

  • Upload or transmit viruses or malicious code;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with or disrupt the operation of the Site or Services.

7. Privacy Policy

We take your privacy seriously. Please review our Privacy Policy below to understand how we collect, use, and safeguard your personal information.

8. Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue all or part of the Services at any time without notice.
We are not liable if the Services are unavailable for any reason, including outages, maintenance, or technical issues.

9. Governing Law

These Legal Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles.

10. Disclaimer

The Services are provided “as is” and “as available.” We do not warrant the accuracy, completeness, or reliability of any content.
We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitations of Liability

To the fullest extent permitted by law, Tenacity Ag LLC will not be liable for any indirect, incidental, or consequential damages arising out of your use of the Services.
Our total liability for any claim arising under these Legal Terms shall be limited to the amount paid, if any, by you to us.

12. Indemnification

You agree to defend, indemnify, and hold harmless Tenacity Ag LLC, its affiliates, and employees from any claims, damages, or expenses resulting from:

  • Your use of the Services;

  • Your breach of these Legal Terms;

  • Your violation of the rights of any third party.

13. Contact Us

If you have any questions or concerns about these Legal Terms, you may contact us at:
Email: colin@tenacityag.com
Phone: 309-369-1461
Address: 177 Irons Rd, Congerville, IL 61729

Legal & Privacy

Privacy Policy

Introduction

Tenacity Ag (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when interacting with us, purchasing our products, or using our services, including the sale of XAG and DJI drones and the provision of drone technician services.

Our headquarters is located at 177 Irons Rd, Congerville, IL 61729 US. We also have locations in Iowa, Minnesota and North Dakota.

Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address.
  • Payment Information: Credit card details and billing information for the purchase of products.
  • Device Information: When you interact with our website, we may collect information such as your IP address, browser type, and device details.
  • Service Information: Details related to your service requests, including drone repair or maintenance history.
 

How We Use Your Information

We may use the collected data for the following purposes:

  • To process and fulfill orders of XAG and DJI drones.
  • To provide you with drone repair and maintenance services.
  • To send you updates regarding your orders, services, or other relevant business communications.
  • To improve our website and customer service experience.
 

Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

  • Service Providers: We may share your information with third-party service providers to assist with payment processing, shipping, or technical support.
  • Legal Obligations: We may disclose your information when required by law, such as to comply with legal proceedings or requests by public authorities.
 

Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet or email transmission is ever fully secure or error-free.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to legal limitations.
  • Opt-Out: Opt-out of receiving promotional communications from us.

 

Use of Cookies

Our website uses cookies to enhance user experience, track usage patterns, and improve our website functionality. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites, including those of XAG and DJI. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. 

Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us at:

  • Email: colin@tenacityag.com
  • Phone: (712) 451-8743
  • Address:
    • Headquarters: 177 Irons Rd, Congerville, IL 61729
    • Additional Locations: Iowa, Minnesota and North Dakota

 

Disclaimer: Tenacity Ag is an independent drone supplier and service provider. We are not the owners or manufacturers of XAG or DJI drones, and this Privacy Policy is not affiliated with or endorsed by these brands.